Social Media Related Blog Posts | webFEAT Complete Blog

Reputation Management Strategy: Planning, Response and Prevention

Reputation Management, Social Media / Warren Ponticos

With 84% of people trusting online reviews as much as a personal recommendation, your reputation affects your ability to attract customers, make conversions, and ultimately grow your business. In a previous post, we explored three sources of customer feedback that will not only help you understand what customers expect from your business but will also […]

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Have You Looked at Your Online Reviews Lately?

Local Search SEO, Reputation Management, Social Media / webFEAT Complete Team

Consumers today are shopping for much more than a product or service – they’re shopping for a satisfying customer service experience. Which is where online reviews come in. Research shows that 79% of customers would take their business to a competitor following a poor experience. In other words, regardless if you have the “best” product

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Customer Reviews – 5 Stats on Their Importance

SEO, Social Media / Ray Cheselka

Is your business listed on Yelp? How about Google+? Facebook? What these platforms have in common – other than being social networks – is that they all offer an opportunity for a customer to provide your business valuable feedback, in the form of a customer reviews. On one hand, this is good for business because

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